en پژوهشی اصيل Original Research <br> <br> <span style="font-size:11pt"><span sans-serif="" style="font-family:Calibri,"><a name="_Hlk142434043"><b><span style="font-size:10.0pt"><span cambria="" style="font-family:"><span style="color:#1f497d">Aims:</span></span></span></b></a> <a name="_Hlk142431877"><span lang="EN" style="font-size:10.0pt"><span cambria="" style="font-family:">The use of electronic health record systems has been developed in the health system, but it is still not clear whether empathy is created in patient visits with this system. The present study aimed to compare patients&rsquo; perceptions of physicians&rsquo; empathy after the patient viewed standardized and scripted video vignettes of two physicians, which one used the electronic health record system during his visit, and the other one visited the patient without electronic health record system</span></span></a><span style="font-size:10.0pt"><span cambria="" style="font-family:">. </span></span><span style="font-size:10.0pt"><span style="font-family:"Cambria","serif""></span></span></span></span><br> <span style="font-size:11pt"><span sans-serif="" style="font-family:Calibri,"><b><span style="font-size:10.0pt"><span cambria="" style="font-family:"><span style="color:#1f497d">Materials</span></span></span></b><b><span style="font-size:10.0pt"><span cambria="" style="font-family:"><span style="color:#1f497d"> & Methods:</span></span></span></b><span style="font-size:10.0pt"><span cambria="" style="font-family:"> This study is a cross-sectional, double-blind, quasi-experimental study with only a post-test, which was conducted in Isfahan Omid Hospital, Isfahan, Iran. 120 eligible patients were selected using convenience sampling method and randomly divided into two groups (each 60 patients) in a cross-over study plan. In group 1, the first arm viewed the electronic health record video, and the second arm viewed video of visit without electronic health record, and in group 2 vice versa. The data were gathered by Jefferson Scale of Patient Perceptions of Physician Empathy, after each intervention.</span></span></span></span><br> <span style="font-size:11pt"><span sans-serif="" style="font-family:Calibri,"><b><span style="font-size:10.0pt"><span cambria="" style="font-family:"><span style="color:#1f497d">Finding:</span></span></span></b><span style="font-size:10.0pt"><span cambria="" style="font-family:"> The video of the visit without the electronic health record system compared to the visit with the electronic health record system had a significantly better empathy score in each arm of the participants (p<0.05).</span></span></span></span><br> <span style="font-size:11pt"><span sans-serif="" style="font-family:Calibri,"><b><span style="font-size:10.0pt"><span cambria="" style="font-family:"><span style="color:#1f497d">Conclusion:</span></span></span></b> <span lang="EN" style="font-size:10.0pt"><span cambria="" style="font-family:">Cancer patients perceive more empathy in physicians who do not use the electronic health record system during visits and consider this strategy more empathetic.</span></span><span style="font-size:10.0pt"><span style="font-family:"Cambria","serif""></span></span></span></span><br> <span style="font-size:11pt"><span sans-serif="" style="font-family:Calibri,"><span style="font-size:9.0pt"><span style="background:white"><span style="font-family:"Cambria","serif""></span></span></span></span></span> Communication,Electronic Health Records,Empathy,Hematology,Neoplasms,Patients,Physicians, 105 111 http://jccs.yums.ac.ir/browse.php?a_code=A-10-220-2&slc_lang=en&sid=1 M.R. Nilipour Tabatabaei N.Nilipour37@gmail.com 10031947532846005735 0009-0008-2083-9272 No Department of Psychiatry, Islamic Azad University, Najafabad Branch, Isfahan, Iran S.A.H. Dormiani Tabatabaei ahdormianit@yahoo.com 10031947532846005736 10031947532846005736 Yes Cancer Prevention Research Center, Isfahan University of Medical Sciences, Isfahan, Iran