IMEMR
EMRO
Volume 6, Issue 4 (2025)
J Clinic Care Skill 2025, 6(4): 203-209 |
Back to browse issues page
Article Type:
Subject:
Ethics code: IR.IUMS.REC.1397.057
History
Received: 2025/08/7 | Accepted: 2025/09/25 | Published: 2025/10/18
Received: 2025/08/7 | Accepted: 2025/09/25 | Published: 2025/10/18
How to cite this article
Sabeti F, Tofigh S. Parental Satisfaction in the Pediatric Intensive Care Units. J Clinic Care Skill 2025; 6 (4) :203-209
URL: http://jccs.yums.ac.ir/article-1-443-en.html
URL: http://jccs.yums.ac.ir/article-1-443-en.html
Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
Rights and permissions
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:
1- Department of Pediatric and Neonatal Intensive Care Nursing, School of Nursing and Midwifery, Iran University of Medical Sciences, Tehran, Iran
Abstract (614 Views)
Aims: Assessing parental satisfaction is essential as a key indicator for evaluating the quality of care in the pediatric intensive care unit. This study aimed to determine parental satisfaction based on the components of environment, care, and communication in the pediatric intensive care unit.
Materials & Methods: This cross-sectional study included 120 parents of children admitted to the PICUs of teaching hospitals affiliated with Iran University of Medical Sciences. Participants were selected via proportional sampling based on inclusion criteria. Data were collected using a demographic/clinical information questionnaire and the Parent Satisfaction Survey.
Findings: The mean parental satisfaction score was 85.28±7.49 (range: 24-120), which was above the median and considered satisfactory. The mean scores for each domain were also satisfactory; environment (14.74±2.08; range: 4–20), care (38.66±4.42; range: 10-50), and communication (32.23±4.03; range: 10-50). No statistically significant association was found between parental satisfaction and demographic or clinical parameters (p>0.05).
Conclusion: Professional care, effective physician-parent communication, accurate information provision about the child’s condition and treatment, and a clean environment are key factors in parental satisfaction.
Materials & Methods: This cross-sectional study included 120 parents of children admitted to the PICUs of teaching hospitals affiliated with Iran University of Medical Sciences. Participants were selected via proportional sampling based on inclusion criteria. Data were collected using a demographic/clinical information questionnaire and the Parent Satisfaction Survey.
Findings: The mean parental satisfaction score was 85.28±7.49 (range: 24-120), which was above the median and considered satisfactory. The mean scores for each domain were also satisfactory; environment (14.74±2.08; range: 4–20), care (38.66±4.42; range: 10-50), and communication (32.23±4.03; range: 10-50). No statistically significant association was found between parental satisfaction and demographic or clinical parameters (p>0.05).
Conclusion: Professional care, effective physician-parent communication, accurate information provision about the child’s condition and treatment, and a clean environment are key factors in parental satisfaction.
Keywords:
References
1. Roberti SM, Fitzpatrick JJ. Assessing family satisfaction with care of critically ill patients: A pilot study. Crit Care Nurse. 2010;30(6):18-26. [Link] [DOI:10.4037/ccn2010448]
2. Foldager Jeppesen S, Vilhjálmsson R, Åvik Persson H, Kristensson Hallström I. Parental satisfaction with paediatric care with and without the support of an eHealth device: A quasi-experimental study in Sweden. BMC Health Serv Res. 2024;24(1):41. [Link] [DOI:10.1186/s12913-023-10398-7]
3. Graham B. Defining and measuring patient satisfaction. J Hand Surg Am. 2016;41(9):929-31. [Link] [DOI:10.1016/j.jhsa.2016.07.109]
4. Kash B, McKahan M. The evolution of measuring patient satisfaction. J Prim Health Care Gen Pract. 2017;1(1). [Link]
5. Weissenstein A, Straeter A, Villalon G, Luchter E, Bittmann S. Parent satisfaction with a pediatric practice in Germany: A questionnaire-based study. Ital J Pediatr. 2011;37(1):31. [Link] [DOI:10.1186/1824-7288-37-31]
6. Ammentorp J, Mainz J, Sabroe S. Parents' priorities and satisfaction with acute pediatric care. Arch Pediatr Adolesc Med. 2005;159(2):127-31. [Link] [DOI:10.1001/archpedi.159.2.127]
7. Tsironi S, Koulierakis G. Factors affecting parents' satisfaction with pediatric wards. Jpn J Nurs Sci. 2019;16(2):212-20. [Link] [DOI:10.1111/jjns.12239]
8. Salmani N, Abbaszadeh A, Rasouli M, Hasanvand S. The process of satisfaction with nursing care in parents of hospitalized children: A grounded theory study. J Pediatr Perspect. 2015;3(6.1):1021-32. [Link]
9. Oztas G, Akca SO. Levels of nursing support and satisfaction of parents with children having pediatric inpatient care. J Pediatr Nurs. 2024;77:e24-30. [Link] [DOI:10.1016/j.pedn.2024.03.004]
10. Sahota LK, Agrawal N, Kumar R, Simalti AK. A survey of factors affecting parental satisfaction regarding patient care in pediatric intensive care unit at a tertiary hospital in Northern India. J Pediatr Crit Care. 2025;12(1):14-9. [Link] [DOI:10.4103/jpcc.jpcc_79_24]
11. Curtis K, Foster K, Mitchell R, Van C. Models of care delivery for families of critically ill children: an integrative review of international literature. J Pediatr Nurs. 2016;31(3):330-41. [Link] [DOI:10.1016/j.pedn.2015.11.009]
12. Abuqamar M, Arabiat DH, Holmes S. Parents' perceived satisfaction of care, communication and environment of the pediatric intensive care units at a tertiary children's hospital. J Pediatr Nurs. 2016;31(3):e177-84. [Link] [DOI:10.1016/j.pedn.2015.12.009]
13. Ebrahim S, Singh S, Parshuram CS. Parental satisfaction, involvement, and presence after pediatric intensive care unit admission. J Crit Care. 2013;28(1):40-5. [Link] [DOI:10.1016/j.jcrc.2012.05.011]
14. Terp K, Jakobsson U, Weis J, Lundqvist P. Evaluation of satisfaction with care in paediatric intensive care units: Swedish parents' perspective. Nurs Crit Care. 2025;30(4):e70086. [Link] [DOI:10.1111/nicc.70086]
15. De La Oliva P, Cambra-Lasaosa FJ, Quintana-Diaz M, Rey-Galan C, Sánchez-Díaz JI, Martín-Delgado MC, et al. Admission, discharge and triage guidelines for paediatric intensive care units in Spain. Med Intensiva. 2018;42(4):235-46. [Link] [DOI:10.1016/j.medine.2017.10.009]
16. Cintra CdC, Garcia PCR, Brandi S, Crestani F, Lessa ARD, Cunha MLdR. Parents' satisfaction with care in pediatric intensive care units. REVISTA GAUCHA DE ENFERMAGEM. 2022;43:e20210003. [Link] [DOI:10.1590/1983-1447.2022.20210003.pt]
17. McPherson ML, Sachdeva RC, Jefferson LS. Development of a survey to measure parent satisfaction in a pediatric intensive care unit. Crit Care Med. 2000;28(8):3009-13. [Link] [DOI:10.1097/00003246-200008000-00055]
18. Hinton P, McMurray I, Brownlow C, Terry PC. Using SPSS to analyse questionnaires: Reliability. In: SPSS explained. London: Routledge; 2004. [Link] [DOI:10.4324/9780203642597]
19. Mahmoudzadeh M, Mohammadi MA, Moshfeghi S, Dadkhah B. Investigating the relationship between ethical care of nurses and the satisfaction of parents of children hospitalized in Ardabil children's hospital 2024: A (cross-sectional) study. Avicenna J Nurs Midwifery Care. 2025;33(1):72-81. [Persian] [Link] [DOI:10.32592/ajnmc.33.1.72]
20. Appiah EO, Appiah S, Kontoh S, Mensah S, Awuah DB, Menlah A, et al. Pediatric nurse-patient communication practices at Pentecost Hospital, Madina: A qualitative study. Int J Nurs Sci. 2022;9(4):481-9. [Link] [DOI:10.1016/j.ijnss.2022.09.009]
21. Haley B, Heo S, Wright P, Barone C, Rettiganti MR, Anders M. Relationships among active listening, self-awareness, empathy, and patient-centered care in associate and baccalaureate degree nursing students. NursingPlus Open. 2017;3:11-6. [Link] [DOI:10.1016/j.npls.2017.05.001]
22. Elbilgahy AA, Hashem SF, Alemam DSAEK. Mothers' satisfaction with care provided for their children in pediatric intensive care unit. Middle East J Nurs. 2019;13(2):17-28. [Link] [DOI:10.5742/MEJN.2019.93636]
23. Martinez EA, Tocantins FR, Souza SRd. The specificities of communication in child nursing care. REVISTA GAUCHA DE ENFERMAGEM. 2013;34(1):37-44. [Portuguese] [Link] [DOI:10.1590/S1983-14472013000100005]
24. Hsu LL, Chang WH, Hsieh SI. The effects of scenario-based simulation course training on nurses' communication competence and self-efficacy: A randomized controlled trial. J Prof Nurs. 2015;31(1):37-49. [Link] [DOI:10.1016/j.profnurs.2014.05.007]
25. Duzkaya DS, Uysal G, Akay H. Nursing perception of the children hospitalized in a university hospital. Procedia Soc Behav Sci. 2014;152:362-7. [Link] [DOI:10.1016/j.sbspro.2014.09.212]
26. Alzawad Z, Lewis FM, Kantrowitz-Gordon I, Howells AJ. A qualitative study of parents' experiences in the pediatric intensive care unit: Riding a roller coaster. J Pediatr Nurs. 2020;51:8-14. [Link] [DOI:10.1016/j.pedn.2019.11.015]
27. MacKay LJ, Chang U, Kreiter E, Nickel E, Kamke J, Bahia R, et al. Exploration of trust between pediatric nurses and children with a medical diagnosis and their caregivers on inpatient care units: A scoping review. J Pediatr Nurs. 2024;78:e1-30. [Link] [DOI:10.1016/j.pedn.2024.05.030]
28. Hosseinian M, Shahshahani MS, Adib-Hajbagheri M. Mothers satisfaction of hospital care in the pediatric ward of Kashan Shahid Beheshti hospital during 2010-11. Feyz Med Sci J. 2011;15(2):153-60. [Persian] [Link]