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Volume 6, Issue 4 (2025)
J Clinic Care Skill 2025, 6(4): 1001-1011 |
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Ethics code: IR.IUMS.REC.1397.057
History
Received: 2025/10/7 | Accepted: 2025/10/25 | Published: 2025/10/18
Received: 2025/10/7 | Accepted: 2025/10/25 | Published: 2025/10/18
How to cite this article
Sabeti F, Tofigh S. Investigation of Parental Satisfaction in Pediatric Intensive Care Unit: A Cross-sectional study. J Clinic Care Skill 2025; 6 (4) :1001-1011
URL: http://jccs.yums.ac.ir/article-1-443-en.html
URL: http://jccs.yums.ac.ir/article-1-443-en.html
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Abstract (91 Views)
Aim: Assessing parental satisfaction is essential as a key indicator for evaluating the quality of care in the Pediatric Intensive Care Unit (PICU). This study aimed to determine parental satisfaction based on the components of environment, care, and communication in the PICU.
Materials & Methods: This cross-sectional study included 120 parents of children admitted to the PICUs of teaching hospitals affiliated with Iran University of Medical Sciences. Participants were selected via quota sampling based on inclusion criteria. Data were collected using a demographic/clinical information questionnaire and the Parent Satisfaction Survey.
Findings: The findings indicated the mean parental satisfaction score was 85.28 ± 7.49 (range: 24–120), which was above the median and indicated satisfactory satisfaction. The mean scores for each domain were also satisfactory: environment (14.74 ± 2.08; range: 4–20), care (38.66 ± 4.42; range: 10–50), and communication (32.23 ± 4.03; range: 10–50). No statistically significant association was found between parent satisfaction and demographic and clinical variables (p > 0.05).
Conclusion: Professional care, effective physician-parent communication, accurate information provision about the child’s condition and treatment, and a clean environment were key factors in parental satisfaction. To maintain and enhance satisfaction, improving nurse-child-family communication is essential. It is recommended to hold workshops and collaborative sessions to enhance nurses' communication skills with both the child and the family, taking into account the generational differences among nurses.
Materials & Methods: This cross-sectional study included 120 parents of children admitted to the PICUs of teaching hospitals affiliated with Iran University of Medical Sciences. Participants were selected via quota sampling based on inclusion criteria. Data were collected using a demographic/clinical information questionnaire and the Parent Satisfaction Survey.
Findings: The findings indicated the mean parental satisfaction score was 85.28 ± 7.49 (range: 24–120), which was above the median and indicated satisfactory satisfaction. The mean scores for each domain were also satisfactory: environment (14.74 ± 2.08; range: 4–20), care (38.66 ± 4.42; range: 10–50), and communication (32.23 ± 4.03; range: 10–50). No statistically significant association was found between parent satisfaction and demographic and clinical variables (p > 0.05).
Conclusion: Professional care, effective physician-parent communication, accurate information provision about the child’s condition and treatment, and a clean environment were key factors in parental satisfaction. To maintain and enhance satisfaction, improving nurse-child-family communication is essential. It is recommended to hold workshops and collaborative sessions to enhance nurses' communication skills with both the child and the family, taking into account the generational differences among nurses.